Shipping policy

Shipping

Where we ship

Avorel currently ships to most countries worldwide.

If we're unable to deliver to your location, you'll be informed before completing your purchase.

Shipping costs

We offer free standard shipping on all orders.

For most customers, your order will arrive without any additional steps. If import duties, taxes, or customs charges apply in your country and aren't collected during checkout, they're determined by your local customs authority and remain outside of our control.

If you have any questions before placing your order, we're always happy to help.

Processing time

Every order is carefully inspected, packed, and prepared for dispatch within 1–3 business days before being handed to the shipping carrier.

Once your order has shipped, you'll receive a confirmation email containing your tracking information.

Estimated delivery times

Delivery times vary depending on your location.

Typical delivery estimates are:

  • Europe: 7–15 business days
  • United States: 7–15 business days
  • Canada: 6–12 business days
  • United Kingdom: 7–15 business days
  • Australia: 10–12 business days
  • New Zealand: 10–15 business days
  • Norway: 8–10 business days
  • Colombia: 12–16 business days

Delivery estimates are based on typical carrier performance and may vary slightly during busy periods, public holidays, customs processing, or severe weather conditions.

Order tracking

As soon as your order has been dispatched, we'll send you a shipping confirmation email with a tracking link so you can follow your parcel throughout its journey.

Tracking information is usually available within a few hours after dispatch.

Incorrect address

Please ensure your shipping address is entered correctly before completing your purchase.

Avorel cannot be responsible for orders delayed, returned, or delivered incorrectly due to an inaccurate or incomplete shipping address provided during checkout.

If you notice a mistake, contact us immediately at support@avorelco.com. We'll do our best to update your order before it ships, but we cannot guarantee changes once processing has begun.

Lost or delayed shipments

If your order appears delayed beyond the estimated delivery window, please contact us at support@avorelco.com, and we'll work directly with the shipping carrier to investigate and keep you updated throughout the process.

If tracking shows your parcel has been delivered but you haven't received it, we may ask you to first contact your local postal service before further assistance can be provided.

Questions

If you have any questions about your shipment or delivery, contact us at support@avorelco.com.

Every email is personally reviewed, and we'll do everything we reasonably can to help.