Refund policy

Returns & Refunds

At Avorel, we want you to love your shower every day. If you're not completely satisfied with your purchase, we're here to help.

30-Day Money-Back Guarantee

We want you to feel completely confident ordering from Avorel.

If your shower head isn't the right fit for your home, you may request a return within 30 days of delivery.



For customers located in the European Union, this policy also includes the statutory 14-day right of withdrawal (cooling-off period) under applicable EU consumer protection laws. Our 30-day return policy exceeds this legal minimum.

To begin a return, please contact support@avorelco.com with:

  • Your order number
  • Your full name
  • The reason for your return

Please do not send any item back before contacting us first. Once your request has been reviewed and approved, we'll provide the appropriate return instructions and return address.

Returned items should be in good condition and include all original parts and accessories. Whenever possible, please use the original packaging to help protect the product during transit.

If your item is damaged, defective, or incorrect, we'll cover the cost.

For standard returns, return shipping costs are the customer's responsibility.

Once your return has been received and inspected, we'll notify you by email.

Approved refunds are issued to your original payment method within 5–7 business days, depending on your payment provider.

Damaged or Defective Products

If your order arrives damaged or develops a manufacturing defect, please contact us as soon as possible.

For us to process your claim, please include:

  • Your order number
  • Clear photos of the damaged product
  • A short video showing the issue (if applicable)
  • A clear photo of the outer shipping packaging, including any visible damage

These photos help us process your claim as quickly as possible and arrange a replacement or refund without unnecessary delays.

Once your claim has been verified, we'll arrange either:

  • A free replacement, or
  • A full refund

There is no cost to you for damaged, defective, or incorrect items.

To help us resolve the issue as quickly as possible, we recommend inspecting your order immediately upon arrival and reporting any damage within 7 days of delivery.

Incorrect or Missing Items

If you receive the wrong item or something is missing from your order, please contact support@avorelco.com with:

  • Your order number
  • Photos of everything you received
  • A description of the issue

Once we've confirmed the issue, we'll send the correct item or arrange an appropriate refund or replacement as quickly as possible.

Lost Packages

If your order has not arrived, please contact us and we'll investigate the shipment.

If tracking shows the parcel as delivered, we may ask for additional information so we can continue the investigation with the carrier.

If the package is confirmed as lost in transit, we'll arrange either a replacement or a refund.

Non-Returnable Situations

We may be unable to accept returns if:

  • The product has been intentionally damaged or misused.
  • The return request falls outside our 30-day return period.
  • The returned item is incomplete or missing essential components.

Need Help?

If you have any questions about your order or need assistance with a return, please contact us at:

support@avorelco.com

We typically reply within one business day.